FAQ

FAQ

How safe is our website?

Very. We utilise the services of Australia's leading e-commerce payment gateway to ensure our customers financial information is protected. Our e-commerce platform utilises an SSL (Secure Sockets Layer) certificate, which is a globally accepted technology that helps a customer to confirm the website they are dealing with is secure. SSL certificates secure customers’ online transactions by encrypting credit card and personal information and providing a safe route of communication for your online payments.

If you are still worried and it's okay if you are have a look in the URL (that's the web address line at the top of the page) when you checkout.  If the URL begins with https:// meaning it's secure. If you don't see https:// this means the website isn't secure and you probably shouldn't risk shopping online.

We employ the same technology utilised by the banks so our site is pretty darn safe!

How do I place an order?

Easy. Simply select an item(s), add it to your cart, select checkout, then follow the prompts to enter your shipping details, payment information and any comments. You can purchase as a guest or create an account.  The choice is yours.  Once you have placed your order a confirmation email will be sent to you. 

Need Help?

Simply send us an email or a tweet and we'll reply super quick, usually in about 15-30 minutes and often much faster. Note we do not outsource our email response, rather we choose to do it all ourselves so you can be confident you will be speaking to one of our team.

Payment Options

We accept Visa, Mastercard and PayPal. If you would prefer to pay via direct bank deposit or are uncomfortable providing your credit card details over the Internet you can do that also, either at checkout or contact us at sales@socksforliving.com. All transactions are processed in AUD dollars.

How to find my size?

Every product has size information to help you determine your size. If you're still unsure flick us an email at sales@socksforliving.com and we'll help you through it.