The good news is we accept refunds and exchanges, but given some of the items we sell are quite intimate we cannot always accept them. Just as you wouldn't be able to go into a sports or department store and try on their socks we are not any different. Would you want to buy a pair of socks or hosiery after someone else has had them on...........The same also applies for underwear.
Anyway read on because we can accept some exchanges depending on the circumstances.
We accept returns for an exchange up to 30 days from the date of purchase. To be eligible for a return and an exchange, your item must be unused, unworn (this is very important) and in the same condition that you received it, including still in original packaging. Just as you can't go into a store and try and socks, we are no different and so cannot accept exchanges after you've had them on. The same applies for underwear. If you need help choosing the correct size contact us and we will help you. Alternatively use the size guide and check your shoe size and you will get the correct size time and time again.
To complete your return contact us and we will make this happen.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Don't worry we only reject the refund when items come back worn, no packaging etc etc. Your refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.
Although the ACCC indicates retailers do not have to provide refunds for 'change of mind' purchases, we understand from time to time there will be occasions where you may change your mind and just want a refund. Don't worry we are happy to help you out and will assess each application case-by-case. Note, we are happy to help you out with an exchange, but for change of mind purchases we are not able to provide you with a refund. If we accept a change of mind purchase and approve a refund we will apply a 5% surcharge to cover fees associated e-commerce gateways. Change of Mind Refunds may also incur postage charges. Sorry.......but we offer some of the cheapest prices going and so cannot absorb these costs if we are to continue offering fair prices to our customers.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded where the customer has changed their mind. Note, damaged / defective goods are exempt from this.
We will accept exchanges for change of mind purchases, however the customer will need to pay postage costs.
We only replace items if they are defective or damaged. Please send us a picture of the damaged item at firstname.lastname@example.org prior to sending your parcel back. We will then make contact with you and if the item is deemed damaged or defective replace the item without delay.
PO Box 1031, Williamstown,
Victoria, AUSTRALIA, 3016.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will found out about your return.
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