Returns, Refunds & Exchanges
The good news is we accept exchanges on many items, however some of the items we sell are intimate so we cannot always accept them. Just as you wouldn't be able to go into a sports or department store and try on their socks we are no different. Lets face it no one really wants to buy a pair of socks knowing someone else has had them on - yuk!
There will be times when we can accept returns i.e. items are still in packaging, as new and unworn, items you wish to exchange for another size and so on.
If you’d like to make a return please read the info below. You can then start a return via this link.
Note, we don’t accept returns:
- On sale items
- Discontinued or clearance items
- Where you have purchased them just to try them on
We know sometimes we buy things and don’t like them or you mistakingly purchased the wrong size. Don’t worry as you have 14 days from the date of purchase to commence a return. Note the item must be unused, unworn and in the same condition that you received it i.e. still in packaging with tags attached. See table below for further information. The fastest way to facilitate an exchange is to commence a return via this link. Further info will then be supplied to arrange the exchange.
Unfortunately we don’t offer refunds on purchases where you have changed your mind or have ordered the wrong size. That said we do accept exchanges and/or can provide you with a store credit. Note, we cannot accept returns on sale or clearance items or opened and worn items. That said we’re a pretty obliging bunch so reach out all the same and we’ll see what we can do.
To keep our prices low we do charge a restocking fee of $4.50 on returned items should a refund be approved. Note, restocking fees are waived should you wish to exchange for something else or a credit is issued. You can start a return via this link.
Putting it all together
|Reason for return||Who pays postage||Must Return within||Refund|
|You've changed your mind and decided you don't like it or don't want it anymore||You do||14 days||Yes*|
|You need a different size, want a different colour or style and would like an exchange||You do**||14 days||NA***|
|Manufacturing fault||We do||7 days||NA****|
|Damaged parcel||Australia Post||NA||Contact Australia Post|
|You were sent the wrong item||We do||30 days||NA****|
|Return to Sender (i.e. Undelivered, you write RTS on outside or parcel is unclaimed)||You do*****||NA||No|
* A $4.50 restocking fee may apply. Sale, discontinued or clearance items are not eligible for returns. Re-gifting is free!
** In some instances you may be required to pay the returned postage as we can't keep our prices competitive and absorb returned postage on low cost items. Contact us to see if you’re eligible for free postage back to you.
*** No restocking fee applies on exchanges.
**** We will replace the item or if one is not available provide an alternative, credit or refund.
***** A RTS fee of $10 will apply.
Commonly asked Qs
1. I bought something on sale. Is that eligible for a refund?
Generally we don't provide refunds where you've changed your mind on sale items, however we're a pretty obliging bunch so reach out to us all the same.
2. I've changed my mind and want to return my item for an exchange or refund but want to know who pays the postage?
You will need to send the item back to us at your cost and may need to pay the postage to have it resent. Reach out to us to find out about return postage for exchanges as it varies on order size, item weight and postage rates available.
3. I've got a pulled thread. Is that a manufacturing fault?
Whilst pulled threads are uncommon they do happen from time to time during the manufacturing process. They do not impact on the performance of the sock as they don't generally catch on the sole of a shoe or foot. Many threads self-adjust during wear. However if you're worried reach out to us with a pic or two and we'll take a look. Whatever you do, don't pull the thread or cut it as this may void any replacement(s).
4. I've bought an item and thought it was the right size, but it doesn't fit. Can I return it?
Yes and no. If the item has tags affixed, you've had to cut the plastic ties and the packaging has been damaged then no. If your item is still like new, in its original packaging and hasn't been worn then reach out to us because you may be eligible to return them. Note, socks are intimate and no one wants to wear something that someone has taken for a 5km run then decided they don't like (yep - it happens) then we cannot accept the return.
5. I've bought some boxer shorts and they are not the right size or I don't like them. Can I return them.
Ummmmmmm no. These cannot be returned - yuk! Re-gifting is encouraged!!!
Our Returns Address
PO Box 1031, Williamstown,
Victoria, AUSTRALIA, 3016
Fill out the following form and include it with your return (or email us to save paper). Sing out if you have any Qs at email@example.com, Facebook or via LiveChat.
Australian Consumer Law protects consumers by giving certain guaranteed rights when they buy goods and services. For example, you should be able to buy goods free of defects and are called Consumer Guarantees. In the event you receive a item that is damaged then you are entitled to have the goods repaired or replaced.
Whilst Consumer Guarantees have no set time limit, they generally don't last forever with socks given the type of product it is so if straight out of the parcel you notice something make sure you reach out to us so we can fix it for you.
Damaged / Defective Items
We will replace items if they are defective or damaged. We will need a few photos of the item showing the product tags, barcode and damage so that we can make an assessment and remedy this for you. Please these details to firstname.lastname@example.org prior to sending your parcel back. Upon receipt of these details we'll get our sock boffins on the job and We will then make contact with you and if the item is deemed damaged or defective replace the item without delay.